IVR DEVELOPER 

IVR DEVELOPER 

  • 10 Month
  • 60 - 70
  • 1466Days Ago
  • Skype
Open

Job Description

Analyze, design, implement and maintain all IVR applications and systems for operations Manage IVR related projects from start to finish Work with IT Telephony and Development team to integrate IVR with back-end applications and databases. Proactive monitoring, reporting and analysis of the IVR infrastructure Consult with the business on development of call flows and conduct feasibility analysis for business requirements Coordinate requirements, development effort and project meetings; Identify timelines for development cycle for work assignment Ensure delivery of services from development, test environment to production.  Manages documentation of procedures, changes and topology regarding the IVR Domain Research new product and strategy development of IVR hardware and software capabilities with customer requests and advise business of new opportunities and efficiencies. Manage system upgrades, Install of software and peripherals

IVR DEVELOPER RESPONSIBILITIES:

  • Analyze, design, implement and maintain all IVR applications and systems for all operations
  • Manage IVR related projects from start to finish
  • Work with IT Telephony and Development team to integrate IVR with back-end applications and databases.
  • Proactive monitoring, reporting and analysis of the IVR infrastructure

This position is based in Concord NC   

Required Qualifications:

  • 4 yr. degree in Computer Science or related field OR equal experience
  • 5 years of hands-on technical expertise developing IVR applications/Edify platform & Avaya AEP Orchestration Manager is highly preferred
  • Experience with SQL, .Net, XML, VXML, Java, JDBC, Apache Tomcat, Crystal Reports a plus
  • Experience with Unix/Linux administration
  • Sound understanding of call center best practices.
  • Familiarity with Telephony applications and IVR integration/Avaya platform is highly preferred

Key Words:

IVR

Avaya

Telecom

SQL

Orchestration Manager

Degree Requirement: No

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